Returns, cancellations & damage
Please contact me directly if something is wrong. I would rather resolve a problem clearly and personally.
Before fulfillment
To request a cancellation, contact me as soon as possible with the order number. A cancellation is not complete until I confirm it. A made-to-order print may no longer be cancellable after production begins, and an order cannot be cancelled after it ships.
Returns
Do not send an item back without contacting me first. Eligibility depends on the item and the item-specific terms shown on its product page. Unless the item is defective, damaged, or materially different from its description, return shipping and safe packaging are the buyer’s responsibility.
A returned item must arrive in the same condition and with the same accessories, documentation, and packaging in which it was received. Refunds are issued to the original payment method after the return is inspected. Original shipping charges are not normally refundable.
Damage or an incorrect item
Keep the item and all inner and outer packaging. Contact me promptly with the order number and clear photographs of the item, packaging, label, and damage. Do not discard packaging while a carrier claim is open. I will arrange the appropriate repair, replacement, return, or refund based on the item and the evidence available.
Refund timing
After I issue a full or partial refund, Stripe sends it to the original payment method. Your bank controls how long it takes to appear. A refund email records the amount issued.